“The responsibility of a company is to serve the customer. The responsibility of leadership however is to serve their people so that their people may better serve their customer. If leaders fail to serve their people first, customer and company will suffer.”
“69% of job seekers are more likely to apply for a job if the employer actively manages it’s employee brand”
“Experiential organisations have more than 4 times the average profit and more than 2 times the average revenue”
Jacob Morgan, author of The Employee Experience Advantage
Employee experience is the sum of everything an employee experiences throughout their connection to the organisation - this includes every interaction from the first contact at recruitment level to the last interaction at the end of employment.
Employee experience is a strategic initiative whereby the aim goes far beyond making employment more fun and enjoyable and instead involves designing and delivering distinct experiences for employees that are aligned with the desired culture.
Employee engagement is the end goal, whilst employee experience is the means to that end. CXY work with businesses to ensure they don’t just focus on the employee annual survey, but proactively design and manage employee experience to produce better engagement which ultimately creates a better experience with customers.